Refund Policy

1. Scope

This policy applies to all services offered through Conect2Health.com, including:

• Subscription plans for Basic & Premium access
• Featured listings for manufacturers and distributors
• Advertising, promotional, or marketing services
• Consultancy or other value-added B2B services

2. Service Cancellations

• Service cancellation requests must be submitted in writing to [email protected].
• Cancellation requests must include your account details, service reference, and reason for cancellation.
• Cancellations may be subject to a notice period depending on the type of service purchased:

3. Refunds for Services

• Fully refundable: If the service has not yet been delivered or activated.
• Partial refund: If service delivery has started but is incomplete, a prorated refund may be offered.
• Non-refundable: Services that have been fully delivered or consumed, including consulting sessions, digital campaigns, or marketing services.

4. Process to Request a Refund

1. Submit your refund request to [email protected] within the applicable timeframe.
2. Include the following information:
   • Your account details
   • Invoice or order number
   • Service details and reason for refund
3. Our support team will review the request within 3 business days and communicate the outcome.

5. Modifications

In some cases, services may be rescheduled, modified, or replaced instead of refunded, based on mutual agreement.